Technical Support Lead
20 hours ago
PRISM+ is a leading provider of innovative smart home appliances. We are dedicated to delivering exceptional products and services that meet the evolving needs of our customers.
Job SummaryWe are seeking an experienced Senior Technical Support Specialist to lead our team of technicians in providing top-notch technical support and advisory services to consumers and businesses. The ideal candidate will have excellent communication and diagnostic skills, with a strong background in troubleshooting and resolving complex technical issues.
Key Responsibilities:- Lead a team of technicians in performing thorough product testing and evaluation
- Provide expert technical support and advisory services to consumers and businesses
- Collaborate with engineers to resolve technical faults and improve product performance
- Develop and implement effective training programs for technicians
- Maintain accurate records of test reports and service reports
- Min 3 years of experience as an onsite Technician or relevant experience working with smart home appliances
- Singapore Class 3 driving license
- Willingness to work overtime when required
- Possess at least Primary/Secondary School/O Level, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in IT, Electronics or equivalent
Competitive salary: SGD 6,000 - SGD 8,000 per month
Opportunities for professional growth and development
A dynamic and supportive work environment
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