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Technical Support Lead

2 months ago

Singapore PRISM+ Full time

We are seeking a "Smart Home Service Expert" with excellent communication and diagnostic skills to lead a team of technicians in performing thorough product testing and evaluation, providing technical support and advisory to consumers and businesses in regards to any technical product enquiries.

Key Responsibilities:

  • Conduct testing for new product/software prior launching to ensure high-quality products and services for PRISM+ customers.
  • Provide repair, service and customer support during onsite visits to deliver exceptional customer experiences.
  • Configure smart product setups to meet the needs of PRISM+ customers.
  • Diagnose and troubleshoot any issues independently and efficiently.
  • Record and update test reports/service reports on a timely manner to ensure accurate documentation.
  • Perform in-house repair and maintenance of PRISM+ products to ensure their optimal performance.
  • Support warehouse disposal activities to maintain a well-organized and efficient workspace.
  • Manage and lead a team of technicians in their daily activities to ensure seamless collaboration and productivity.
  • Liaise with engineers to solve any technical faults and improve product quality.

Requirements:

  • Min 3 years of working experience as an onsite Technician or relevant experience working with smart home appliances product.
  • Singapore Class 3 driving license.
  • Willingness to perform overtime work when required.
  • Possess at least Primary/Secondary School/O Level, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in IT, Electronics or equivalent.