Technical Application Support Lead
6 days ago
About the Role:
The Ambition Group Singapore PTE. LTD. is seeking an experienced Technical Application Support Lead to join their team.
Job Description:
As a Technical Application Support Lead, you will be responsible for managing Application Maintenance and Support (AMS) processes to ensure the smooth functioning of business-critical applications.
Key Responsibilities:
- Average Salary: SGD $8,000 - $12,000 per month, depending on experience
- Vendor Coordination: Collaborate with vendors to onboard services, ensure SLAs are met, and address issues promptly to minimize disruptions.
- Performance Oversight: Review vendor deliverables, including incident reports, change requests, and service reports, ensuring compliance with contracts and processes.
- Reporting: Prepare and review monthly performance reports, addressing any discrepancies or performance gaps.
- Act as the main point of contact for application users, addressing queries, understanding requirements, and prioritizing issue resolution or enhancements.
- Monitor and track AMS contracts to ensure uninterrupted application support and maintenance services.
- Implement and enforce standard operating procedures for application support.
- Conduct compliance checks to ensure adherence to organizational policies and guidelines.
- Oversee application enhancements and change requests by coordinating with vendors or in-house teams to deliver solutions on time.
- Drive cost-efficiency through root cause analysis, performance tuning, and user training.
- Conduct periodic reviews of knowledge bases for AMS applications.
- Provide support for applications not covered by AMS and participate in disaster recovery exercises.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years of experience in application maintenance, support, and vendor management, with at least 2 years in project management.
- Strong understanding of ITIL methodologies (certification is a plus).
- Hands-on experience with Unix and Redhat scripting, Java 8 or above, Middleware (e.g., Weblogic, Tomcat, SpringBoot), Automation tools and build tools (e.g., Maven, Jenkins), Databases (Oracle, MSSQL), and SDLC methodologies (Waterfall, Agile).
Tell employers what skills you have:
- Application Support Services
- Oracle
- Contract Management
- Root Cause Analysis
- Scripting
- SDLC
- Information Technology
- Vendor Coordination
- Compliance
- Project Management
- Application Support
- ITIL
- Java
- Disaster Recovery
- Databases
Location: Ambition Group Singapore PTE. LTD.
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