Technical Application Support Lead

6 days ago


Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time

About the Role:

The Ambition Group Singapore PTE. LTD. is seeking an experienced Technical Application Support Lead to join their team.

Job Description:

As a Technical Application Support Lead, you will be responsible for managing Application Maintenance and Support (AMS) processes to ensure the smooth functioning of business-critical applications.

Key Responsibilities:

  • Average Salary: SGD $8,000 - $12,000 per month, depending on experience
  • Vendor Coordination: Collaborate with vendors to onboard services, ensure SLAs are met, and address issues promptly to minimize disruptions.
  • Performance Oversight: Review vendor deliverables, including incident reports, change requests, and service reports, ensuring compliance with contracts and processes.
  • Reporting: Prepare and review monthly performance reports, addressing any discrepancies or performance gaps.
  • Act as the main point of contact for application users, addressing queries, understanding requirements, and prioritizing issue resolution or enhancements.
  • Monitor and track AMS contracts to ensure uninterrupted application support and maintenance services.
  • Implement and enforce standard operating procedures for application support.
  • Conduct compliance checks to ensure adherence to organizational policies and guidelines.
  • Oversee application enhancements and change requests by coordinating with vendors or in-house teams to deliver solutions on time.
  • Drive cost-efficiency through root cause analysis, performance tuning, and user training.
  • Conduct periodic reviews of knowledge bases for AMS applications.
  • Provide support for applications not covered by AMS and participate in disaster recovery exercises.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum 5 years of experience in application maintenance, support, and vendor management, with at least 2 years in project management.
  • Strong understanding of ITIL methodologies (certification is a plus).
  • Hands-on experience with Unix and Redhat scripting, Java 8 or above, Middleware (e.g., Weblogic, Tomcat, SpringBoot), Automation tools and build tools (e.g., Maven, Jenkins), Databases (Oracle, MSSQL), and SDLC methodologies (Waterfall, Agile).

Tell employers what skills you have:

  • Application Support Services
  • Oracle
  • Contract Management
  • Root Cause Analysis
  • Scripting
  • SDLC
  • Information Technology
  • Vendor Coordination
  • Compliance
  • Project Management
  • Application Support
  • ITIL
  • Java
  • Disaster Recovery
  • Databases

Location: Ambition Group Singapore PTE. LTD.


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