Global Escalation Management Expert for APJ Region
3 days ago
SAP Sovereign Services & Delivery (SS&D) is a part of the Customer Services & Delivery (CS&D) board area, responsible for managing end-to-end Sovereign Cloud delivery as well as Government Security fulfillment for SAP in the Asia Pacific region.
About the RoleWe are seeking a highly skilled Global Escalation Management Expert to join our team in APJ. The successful candidate will be responsible for building and managing a streamlined escalation process on sovereignty-driven escalations in APJ.
Job DescriptionThe ideal candidate will have a Master's degree or equivalent and at least 15 years of professional experience in customer-facing program and/or strategic project management within SAP. Experience in security, data security, or national security-related fields is preferred.
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