Aftersales Leadership Specialist

2 weeks ago


Singapore beBeeTechnical Full time $90,000 - $120,000
Aftersales Leadership Role

**Job Summary**This is a dynamic and challenging leadership position in the aftersales sector, overseeing technical support for heavy-duty truck operations across the Asia-Pacific region.

We are seeking an exceptional individual to lead our technical and quality-related efforts, ensuring consistent excellence and alignment with global engineering standards.



**Key Responsibilities**
  • Act as primary technical advisor for importers and dealership networks across APAC
  • Cultivate effective issue escalation and resolution processes with global engineering and warranty teams
  • Oversight of diagnostic procedures, retrofit support, and local adaptation documentation
  • Design and deliver targeted training programs to enhance dealership service capabilities
  • Maintain field performance metrics and initiate improvement actions for recurring product issues
  • Conduct thorough investigations for critical safety incidents
  • Foster collaboration with internal safety units, third-party assessors, and regulatory bodies for root cause analysis
  • Host regular product quality seminars and knowledge-sharing sessions
  • Promote structured communication between APAC importers and global HQ technical teams
  • Guide service readiness during new product launches or regional adaptations


**Requirements**

  • 5-8 years of experience in heavy-duty automotive aftersales, preferably within APAC dealership networks.
  • A solid foundation in mechanical and electrical systems, diagnostics, and warranty procedures is essential.
  • Strong soft skills such as crisis management, training delivery, and structured reporting are highly valued.


About You
As a seasoned professional in the field, you possess a unique blend of technical expertise and leadership acumen. Your ability to drive innovation and improve processes will be instrumental in shaping our aftersales strategy.



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