
Aftersales Leadership Specialist
2 weeks ago
**Job Summary**This is a dynamic and challenging leadership position in the aftersales sector, overseeing technical support for heavy-duty truck operations across the Asia-Pacific region.
We are seeking an exceptional individual to lead our technical and quality-related efforts, ensuring consistent excellence and alignment with global engineering standards.
**Key Responsibilities**
- Act as primary technical advisor for importers and dealership networks across APAC
- Cultivate effective issue escalation and resolution processes with global engineering and warranty teams
- Oversight of diagnostic procedures, retrofit support, and local adaptation documentation
- Design and deliver targeted training programs to enhance dealership service capabilities
- Maintain field performance metrics and initiate improvement actions for recurring product issues
- Conduct thorough investigations for critical safety incidents
- Foster collaboration with internal safety units, third-party assessors, and regulatory bodies for root cause analysis
- Host regular product quality seminars and knowledge-sharing sessions
- Promote structured communication between APAC importers and global HQ technical teams
- Guide service readiness during new product launches or regional adaptations
**Requirements**
- 5-8 years of experience in heavy-duty automotive aftersales, preferably within APAC dealership networks.
- A solid foundation in mechanical and electrical systems, diagnostics, and warranty procedures is essential.
- Strong soft skills such as crisis management, training delivery, and structured reporting are highly valued.
About You
As a seasoned professional in the field, you possess a unique blend of technical expertise and leadership acumen. Your ability to drive innovation and improve processes will be instrumental in shaping our aftersales strategy.
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