Aftersales Manager
1 week ago
**Responsibilities**
- Profit and loss responsibility for aftersales business including service, parts and customer satisfaction
- Develop new opportunities for the profit centre, in compliance with manufacturer’s guidelines
- Ensure warranty and policy are in compliance with manufacturer’s procedures
- Develop and motivate the team to deliver business targets within a culture of continuous improvement, process excellence and efficiency
- Maintain strong collaborative relationship with manufacturer
- Ensure professional aftersales support is provided to customer
- Review and ensure high customer retention rate with high NPS score
**Requirements**:
- Minimum Degree qualifications with 5 years of managerial experience within the automotive industry
- Exemplary leadership with customer centric mindset
- Dynamic individual with strong drive to excel
- Excellent people management, interpersonal and communications skills
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