Aftersales Manager

17 hours ago

Singapore Liebherr-Singapore Pte. Ltd. Full time

**Responsibilities**:

- Responsible for providing aftersales services in relation to spares, warranty and service matters work in carrying out repair works of tower crane locally and in the region
- Responsible for aftersales service and ensure the set KPIs/sales target are achieved
- Manage service contract agreement and ensuring that contractual obligations are performed accordingly
- Supervise a team of Technical Advisors/Service Engineers and coordinating their work to resolve technical issues efficiency, and achieve aftersales customers’ satisfaction
- Implement continuous improvement initiatives to enhance products and customers’ satisfaction as well as profitability, productivity and efficiency
- Manage training plans, including delivery of content, to cover new procedures, safety lapses and improvements to ensure service continuously on company standards

**Competencies**:

- Have an in-depth knowledge and understanding of tower cranes or related industries
- Min Diploma in Mechanical/Electrical Engineering with more than 5 years of experience in heavy machinery/crane environment
- Strong leadership, independent, self-motivated and analytical abilities
- Ability to demonstrate initiative in managing and completing projects in individual and group settings
- Tactful and ability to deal with variety of changing situations
- Excellent negotiation and communication skills
- Willing to work a flexible schedule and travel overseas as required
- Proficient in MS Office
- Possess class 3 driving license

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Singapore Pte Ltd is part of the globally acting Liebherr Group. The company is responsible for the sales and after-sales services for ship and offshore cranes, earthmoving equipment, crawler cranes, tower cranes, mobile cranes, port equipment, refrigerators, freezers and the repairing of aerospace components.

**Location**:
Liebherr-Singapore Pte. Ltd.

No 8 Pandan Avenue

609384 Singapore

Singapore (SG)

**Contact**:
Lai Hoong Alice Leong

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