Head of Aftersales

4 days ago


Singapore MAVEN SEARCH PTE. LTD. Full time

Our client is an international marine mechanical equipment OEM looking for an experienced Head of Aftersales & Technical Services based in Singapore to oversee 3 teams located in Singapore and UK. Reporting directly to the CEO located in Singapore, you will be responsible for:

- Ensure Order intake, revenue and profitability growth in after sales and services globally.
- Lead After Sales Quotation, Delivery and Technical services team.
- Work in close collaboration with Global Sales & Marketing team.
- Actively coach own team members to improve overall performance in After Sales & Technical services.
- Coordinate after sales plans and target with, agents’ distributors and service providers.
- Contribute to development of the Aftersales strategy and execute the annual business plans
- Secure proactive management of After Sales Support Team creating quotations for spare parts, replacement pumps and service, to support Regional/service Sales Managers worldwide.
- Influence stakeholders in the organisation to support customers’ needs in terms of short response time, short lead time and delivery performance.
- Assist with technical knowledge and review of RFQ’s in large projects, and/or participate with a technical point of view in customer meetings together with Regional/ service Sales Managers.
- Actively engage with global Sales Managers to ensure information flow through Sales Support Team and Operations.
- Contribute to improvement of working processes in own department and across stakeholder department to ensure proper support of all aftersales activities.
- Improve the identification process of spare parts to reduce time spend on creating quotations.
- Ensure data is a key driver to improve our organization and effectiveness towards the market.
- Develop and strengthen Service and After Sales Support Team in both Singapore and UK.
- Develop technical competences within the After Sales Support Team to make assessments of RFQ’s and to carry out technical support (with support from Technical Services) to the global Sales Managers in the dialogue with the customers.
- Develop commercial competences for team members to secure streamlined sales approach across the organisation and towards customers

To be considered for this role, you must fulfil the following criteria:

- Marine Engineer, degree in Engineering or equivalent discipline
- Several years of experience managing teams in aftersales with proven track record dealing with marine/ maritime companies, ideally shipyards
- Problem solving attitude

Management & Leadership Competencies:

- Able to communicate clear on all levels of the organisation from top to bottom and hold team members accountable to commitments
- Able to challenge top management team on processes and strategical directions with constructive proposals on development
- Able to communicate across different culture and languages

General Skills:

- A proactive leader that is able to influence and set the direction for the team. At the same time ensuring a “hands-on” approach to the business
- Structured leader that is able to set a direction and follow the targets until we have succeeded.
- Analytical approach towards the stakeholders.
- Able to understand our customers maintenance and buying behaviours.



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