Technical Desktop Support Expert

2 days ago

Singapore beBeeDesktop Full time $4,000 - $6,000
Desktop Support Specialist Job Overview

This role is focused on delivering first-line technical support to end-users, addressing issues with hardware and software, and collaborating with colleagues to resolve complex problems.

  • Provide technical assistance to users with Windows, macOS, Office 365, VPN, printers, and peripherals-related queries.
  • Log, troubleshoot, and escalate tickets as required, working closely with L2/L3 teams.
  • Configure, image, and onboard PCs/Macs for new users, ensuring seamless integration into the organization.
  • Manage basic Active Directory/Azure Active Directory tasks, including password resets and access requests.
  • Maintain meeting rooms, connectivity, and hardware inventory properly.
Essential Qualifications
  • At least 1-2 years of experience in desktop/helpdesk support.
  • Familiarity with Windows 10/11, macOS, Office 365, and fundamental networking principles.
  • Knowledge of Active Directory/Azure Active Directory, VPN, MFA, and IT Service Management tools.
  • Ability to provide hands-on support at various office locations.

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