Desktop Technical Support Specialist
6 days ago
We are seeking a skilled Desktop Support Specialist to provide top-notch technical support to our end-users. The successful candidate will be responsible for installing, configuring and upgrading desktop hardware and software, as well as troubleshooting and resolving complex technical issues.
Key Responsibilities:- Provide first and second-level support for desktop and laptop issues (hardware, software, networking).
- Install, configure and upgrade desktop hardware, operating systems (Windows, Mac, Linux), and software applications.
- Diagnose and resolve desktop hardware, software and networking issues to minimize downtime.
- Ensure desktops and laptops are compliant with our IT security policies, including patching, antivirus software and system updates.
- Set up and configure user accounts, permissions and profiles within the IT environment.
- Troubleshoot and resolve issues related to desktop network connectivity and ensure seamless access to company resources.
- Deploy software applications and system updates via remote deployment tools and scripting.
- Document all support tickets, technical procedures and configurations for future reference and knowledge sharing.
- Perform routine checks, preventive maintenance and repair of desktop equipment.
- Work with other IT staff to assist in projects related to desktop deployment, migrations and upgrades.
- 2+ years of experience in desktop support, IT helpdesk or similar technical roles.
- Strong knowledge of Windows (7, 10), macOS and Linux desktop environments.
- Experience with common desktop applications (Microsoft Office Suite, email clients, etc.) and troubleshooting software-related issues.
- Knowledge of networking concepts (e.g., IP addressing, DNS, DHCP, VPN, etc.).
- Familiarity with desktop hardware components and ability to troubleshoot and repair hardware issues.
- Experience using remote desktop tools and software deployment technologies.
- Experience with Active Directory for user management, group policies and permissions.
- Strong interpersonal and communication skills, with the ability to interact effectively with end-users.
- Ability to quickly diagnose and resolve technical issues under pressure.
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