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Desktop Support Specialist

2 months ago

Singapore LYNX INFOTECH PTE. LTD. Full time
Desktop Support Engineer

Lynx Infotech Pte. Ltd. is seeking a skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our desktop devices, ensuring seamless operations and minimizing downtime.

Key Responsibilities:
  • Manage desktop devices, including hardware, software, and connectivity issues, to ensure prompt resolution.
  • Provide expert-level support for IMAC and desk-side services, ensuring efficient issue resolution.
  • Manage hard and soft break-fix services for laptops and desktops, ensuring minimal downtime.
  • Offer standard and approved hardware and software support, including operating systems and office applications, for desktop devices throughout their lifecycle.
  • Analyze Service Desk calls and incident data to identify potential user training requirements and automation opportunities.
  • Ensure each desktop device is installed with the correct desktop image.
  • Monitor security profiles and anti-virus software on all desktop devices, taking action when necessary to maintain security compliance.
  • Provide VIP support for desk-side issues and serve as the primary point of contact for IT-related matters at the site.
Requirements:
  • Proven knowledge and experience with Windows 10 and 11 operating systems.
  • Good understanding of Active Directory and smart hands and feet support.
  • Knowledge and experience in supporting MAC devices and tablets.
  • Experience with Service Management tools, such as ServiceNow.
  • Strong expertise in EUC tools, remote support tools, MS Office, and Outlook.
  • Familiarity with Lync, VPN, and mobile device support.
  • Awareness of ITIL processes, including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.