Frontline Concierge

6 days ago

Singapore beBeeAmbassador Full time $2,500 - $4,500

Job Summary

We are seeking a skilled Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer experiences in a fast-paced and dynamic environment.

The ideal candidate will have a strong passion for customer service, excellent communication skills, and the ability to work effectively in a team.

Main Responsibilities

  • Manage day-to-day operations at the concierge counters and the Paragon Club lounge
  • Support the Marketing Communications team with various programs, events, and activities
  • Handle all customer service and requests effectively and efficiently
  • Perform centre promotions-related activities such as gift redemptions using CRM systems
  • Assist and manage Paragon Club Lounge operations, members' feedback, and requests with professionalism and discretion
  • To be well-versed in mall operations, loyalty programs, and have a comprehensive knowledge of the mall's offerings
  • Maintain an up-to-date knowledge of the mall's activities and related events or information
  • Uphold service standards and brand values in every interaction

Requirements

To succeed in this role, you will need:

  • Possess minimally a GCE

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