
Sports Concierge
7 days ago
At a dynamic sports facility, we are seeking an experienced Sports Concierge to provide exceptional customer service. This key role is responsible for delivering outstanding member experiences at the Sports Booking Counter during working hours.
Main Responsibilities:
- Receive and process member bookings and enquiries in a timely and efficient manner
- Operate the POS System and other payment systems to facilitate transactions
- Support the administration of sports activities and record booking information accurately
- Issue towels and locker keys to members, ensuring sign-in and sign-out procedures are followed
- Return related items, equipment, and towels after use
- Register and withdraw sports activities and training programs as required
- Assist with administrative tasks such as data entry and mail handling
Requirements:
- Possess a GCE N/O Levels (or equivalent) qualification in Services Management, Hospitality Operations, Event Management, Sport Management, or Business Administration;
- Demonstrate proficiency in oral and written English;
- Hold at least 1 year of working experience in the hospitality industry, handling frontline services;
- Candidates without prior experience are welcome to apply;
- Show excellent communication and interpersonal skills;
- Maintain a positive disposition and strong team player attitude;
- Demonstrate proficiency in Microsoft Office skills;
About Us:
We are a dedicated organization committed to delivering top-notch facilities and services to our members. As a Sports Concierge, you will be an integral part of our team, working closely with colleagues to deliver exceptional customer experiences.
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