Junior Concierge
2 weeks ago
This posting is for the role of Income Auditor for a 134 room luxury boutique hotel located in the heart of Singapore's financial district.
**Role Summary**
Reporting to the Assistant Chef Concierge, the Junior Concierge is one of the first and last people that our guests will meet but they also have plenty of opportunities to make their visit a memorable one as the department is a focal point for the guest.
**Responsibilities**
- To welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilities
- Give accurate and clear information in response to guest enquiries
- Offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events and shopping.
- Keep accurate record of all bookings made for guests (taxis, restaurants, child-care, tours, car-hire, mobile phone hire etc) with details of the guest name, date and time of the booking, supplier’s name, address and contact details and any other relevant information
- Deliver all messages and correspondence to guests or the relevant department in a prompt and timely manner
- Ensure that brochures are displayed at the Concierge desk prominently
- Identify return and regular clients and make sure they are welcomed back to the hotel
- Handle complaints promptly and professionally. Seek the assistance of senior reception staff, guest relations and the Duty Manager when necessary
**Requirements**:
- Excellent interpersonal and communication skills
- Ability to maintain a courteous and professional manner at all times
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