Luxury Concierge Professional

3 days ago

Singapore beBeeLuxury Full time $45,000 - $75,000
Job Summary:

We are seeking a resourceful and guest-focused professional to support our Concierge team in delivering exceptional service to guests. This role is key to crafting unique and memorable guest experiences by offering personalized recommendations, handling guest requests and managing daily concierge operations.

The ideal candidate is well-connected, knowledgeable about local attractions and thrives in a fast-paced luxury environment.

Primary Responsibilities:
  • Assist in leading the Concierge team to deliver consistent and excellent service to guests.
  • Provide guests with information and recommendations on local dining, attractions, transportation and events.
  • Coordinate logistics such as restaurant bookings, transportation, tickets and special arrangements.
  • Ensure smooth execution of guest requests and follow-up for a seamless experience.
  • Build and maintain strong relationships with local partners and vendors.
  • Greet and engage with guests in the lobby to offer assistance and anticipate needs and requests.
  • Maintain the Concierge desk and ensure the team has updated resources and materials.
  • Train and mentor junior Concierge team members to uphold excellent service standards.
  • Maintain guest preference records and provide thoughtful, personalized service.
  • Support the achievement of guest satisfaction and loyalty metrics.
Requirements:
  • Diploma in Hospitality or Tourism Management, or equivalent.
  • 3–5 years' experience in Concierge or Guest Services roles in luxury hotels.
  • Strong local knowledge and a wide network of contacts across services and attractions to provide concierge related services to the guests.
  • Excellent communication and interpersonal skills.
  • Proficient in using hotel management systems (e.g. Opera PMS).
  • Ability to remain calm and resourceful under pressure.
  • Flexibility to work varied shifts, including weekends and public holidays.
  • Membership with Les Clefs d'Or is a plus.

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