Retail Assistant

2 weeks ago

Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

**Club Concierge**:

- Provide a high level of customer service and assist with members and guest enquiries
- Collect green fees, buggy fees, rental club & shoe fees, corporate fees and late cancellation fees
- Responsible for the accountability of all sales and money transactions made during shift
- Maintain an accurate up-to-date Tee Sheet
- Communicate constantly with Golf Service Attendant, Golf Course Officer regarding any changes or updates
- Assist Corporate events with billing, registration, goodie bags, issuing score card
- Receive and process payment from Members' monthly statement and assist with refunds and billing disputes
- Prepare monthly average green fee reports
- In-charge of maintaining inventory and requisition for operation items for the CSA desk
- All stationary / operational items as well as rental club & shoe program

**Club Events & Activities**
- In-charge of promoting and maintaining accurate records on registration, updating of all current and newly created club activities and events
- Perform any other additional duties as and when assigned by supervisor and management whenever required

**Retail Duties**
- Demonstrate high level of customer service to members and guests by selling merchandise and providing information in a professional manner
- Perform opening and closing procedures for golf shop
- Assist with monthly stock take and orders for retail items
- Contribute to golf shop promotional programs both in conception and implementation of the program
- Assist and be in-charge of rotating stock, displaying merchandise in an appealing manner and keeping displays well presented and orderly
- Liaise with vendors to order stock replenishment
- Create purchase orders, contact vendors to organise delivery dates
- Lead by example for colleagues and junior staff in terms of professional appearance and customer service standards at all times

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