Concierge
2 weeks ago
**What do we expect from you?
Under the general guidance of the Chief Concierge and Guest Services Manager, assist in ensuring information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions.
**How your day looks like?**
- Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worships, and other services
- Keep accurate records of all arrangements made
- Answer all questions concerning directions to hotel facilities, meeting rooms, or events within the hotel
- Maintain current information and materials regarding the hotel facilities and services, and local restaurants and attractions
- Responsible for all guest packages and incoming guest deliveries
- Process and notify guests and receipt of facsimiles, mail, messages, and packages
- Assist guests in sending mail, messages, and/or packages
- Maintain a thorough knowledge of the city and all its attractions
**How do I deliver this?**
- **Tell it like it is**:
- Authentic, honest, you mean it, sincere, true.
- **Have fun and make friends**:
- fun, energetic, whimsical, upbeat, “wink", casual.
- **I've got your back**:
- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- **Play to win**:
- Original, cutting edge, new, "outside the box”; open to new possibilities, different.
- **Right here, right now**:
- Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
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