Concierge

2 weeks ago

Singapore JLL Full time

**JLL empowers you to shape a brighter way**.

Facilities Concierge Operations
- Assist with VIP’s arrival
- Manage the concierge counter not limited to walk in queries, calls etc.
- Manage switchboard calls
- Log all feedback and follow through until case is satisfactorily resolved
- Handle complaints and deploy facilities team support
- Use the Guest Management System to pre-register guests / visitors
- Book and manage meeting rooms (setup, cleanliness, AV etc.)
- Manage lobby shared mailbox with SLA 4 hours.
- Event coordination (logistics, cleanliness, catering etc.)
- Access Control Management
- Generate concierge reports
- Assist and deploy Butler Services
- Assist Helpdesk as and when needed
- Ad hoc tasks that may be assigned as when needed

Facilities Concierge Reporting
- Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
- Responsible for Call Log reports
- Responsible for Meeting Room reports
- Responsible for Event Reports
- Ensure escalated issues are reported to manager immediately
- Other reports and activities assigned by the manager

Key Result Area/ Competencies
- Ability to work under pressure efficiently
- Proactive and solution oriented, friendly with assertive and personable nature
- Demonstrate initiative and able to work in a team-based environment with plenty of movement
- Experience in using Microsoft Excel and Word
- Decorous and Diplomatic

Required Qualifications & Experience
- Experience in the service industry
- Able to multitask with good time management skills
- Good relationship building skills
- Strong written and oral communication skills
- Fluent speaking and written English is a required
- Minimum High School Diploma
- Prior experience with any global airlines and leading hotels preferred experience in concierge service an added advantage
- Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

**Location**:
On-site -Singapore

**_JLL Privacy Notice _**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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