Medical Concierge Executive

6 days ago

Singapore THOMSON MEDICAL PTE. LTD. Full time

Reporting to the Director of Business Development, the Medical Concierge Executive is to provide coordination and administrative support to the organisation’s medical concierge business.

**PRIMARY DUTIES & RESPONSIBILITIES**

To respond to request for services, appointments, information in a timely, responsible and professional manner.

**SECONDARY DUTIES & RESPONSIBILITIES**
- Handles enquiries from medical concierge companies for outpatient and inpatient appointments.
- Liaises with Bed Management, OT, PSC, OPD for availability and to inform the medical concierge companies / insurance agents accordingly on the availability.
- Advises on the appropriate doctor based on the needs and/or insurance panel (if any).
- Updates medical concierge and agents of any new services, change in service or price revisions.
- Responds to feedback or complaints from medical concierge companies or agents.
- Escalates any service delivery issues to Management as needed.
- Inputs necessary information into the Concierge tracking sheet and ensures accuracy in information.
- Any other duties as assigned by your Supervisor from time to time.

**REQUIREMENTS**
- Minimal O levels.
- Experience in concierge services, customer relations, sales, admin, or in the medical industry (eg hospitals, private healthcare practices) is highly preferred.
- Good interpersonal and communication skills to build and maintain relationships with patients, healthcare providers, and other stakeholders.
- Good problem-solving skills.
- Ability to manage multiple tasks, scheduling, and logistics with precision.

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