(Senior) Associate Executive

4 days ago

Singapore National University Hospital Full time

(Senior) Associate Executive - NUH Centre for Global Health (Medical Concierge) 2-years contract
Join to apply for the
(Senior) Associate Executive - NUH Centre for Global Health (Medical Concierge) 2-years contract
role at
National University Hospital .
About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a heritage dating back to 1905. NUH integrates clinical care with teaching and research, and serves as a hub of knowledge and innovation in healthcare.
About the Department and Purpose of the Position
We are seeking a polished, service-oriented professional to join our Patient Liaison Centre (PLC) team. In this role, you will manage and coordinate the healthcare journey of VVIPs, VIPs and high-net-worth individuals (CIP) from local and international backgrounds. This position plays a critical role in delivering a seamless, personalized, and exceptional care experience across all touchpoints.
Key Responsibilities
Act as the primary liaison for VVIP, VIP and CIP patients, providing end-to-end concierge-level service throughout their care journey.
Coordinate and facilitate medical appointments, procedures, admissions, and follow-ups in collaboration with clinical and non-clinical departments.
Proactively anticipate client needs and preferences to ensure all aspects of care meet the highest standards.
Manage logistics, including appointment/treatment scheduling, transport arrangements, documentation, and real-time communication with clients or their representatives.
Handle sensitive and confidential information with utmost discretion and professionalism.
Provide timely responses to PLC email and phone inquiries, including referrals from General Practitioners (GPs).
Assist clients with understanding treatment costs, generating estimates, and facilitating billing, insurance, and

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