Associate, Customer Service

7 days ago

Singapore GREAT EASTERN Full time

Associate, Customer Service (Medical Care Concierge Team)

Join to apply for the Associate, Customer Service (Medical Care Concierge Team) role at GREAT EASTERN

Associate, Customer Service (Medical Care Concierge Team)

1 week ago Be among the first 25 applicants

Join to apply for the Associate, Customer Service (Medical Care Concierge Team) role at GREAT EASTERN

Get AI-powered advice on this job and more exclusive features.

Job Purpose
To provide frontline support in handling medical-related enquiries, perform triage based on standard procedures, and issue Guarantee Letters in accordance with policy and provider agreements.

Job Purpose
To provide frontline support in handling medical-related enquiries, perform triage based on standard procedures, and issue Guarantee Letters in accordance with policy and provider agreements.
The Job

  • Respond to customer and provider queries related to medical claims, cashless or preauthorization request, and coverage eligibility.
  • Perform basic triage assessments based on SOPs and escalate complex cases as needed.
  • Prepare and process cashless request after verification of policy benefits and provider arrangements.
  • Maintain accurate and timely documentation of customer interactions.
  • Coordinate with internal teams to resolve issues and provide excellent service to insured members. Highlights any potential concerns /risks and proactively shares best risk management practices.
  • Diploma in healthcare, insurance, or administrative studies.
  • 1–2 years of experience in a customer service or call center role, preferably in insurance or healthcare.
  • Good communication and problem-solving skills.
  • Able to manage high-volume enquiries and multitask efficiently.
  • Basic understanding of insurance terms and medical pre-authorization processes is a plus. Takes initiative to improve current state of things and adaptable to embrace new changes.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
Job
Customer Services

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Insurance, Financial Services, and Banking

Referrals increase your chances of interviewing at GREAT EASTERN by 2x

Sign in to set job alerts for "Customer Service Specialist" roles.

Customer Service Officer - Singapore Airlines Service Centre at ION Orchard

Senior Officer, Customer Service (Inbound), Contact Center

Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

Customer Service (Contact Centre) |

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    6 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    4 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    6 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Customer Service Associate

    3 days ago

    Singapore beBeeCustomer Full time $2,000 - $3,000

    Job Title: Customer Service AssociateWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Associate. In this role, you will have the opportunity to work with customers and provide them with an exceptional shopping experience.As a Customer Service Associate, your key responsibilities will include:Providing...

  • Customer Service Associate

    2 days ago

    Singapore beBeeRetail Full time $3,000 - $4,500

    Customer Service Associate Job DescriptionThis role is ideal for those who enjoy working in a fast-paced environment and are looking to grow their career in retail.The primary responsibility of the Customer Service Associate is to ensure that customers have an excellent shopping experience by providing assistance with their queries, locating products, and...

  • Customer Service Associate

    2 days ago

    Singapore beBeeDataEntry Full time $3,000

    Job Title:Customer Service AssociateJob Description:We are seeking a skilled and friendly customer service associate to join our team. In this role, you will be the first point of contact for parents and students, providing excellent service and support.You will be responsible for handling inquiries, scheduling classes, and maintaining accurate student...

  • Customer Service Associate

    5 days ago

    Singapore beBeeCustomerService Full time

    Customer Service Associate Position Role: We are seeking a dedicated and customer-focused individual to fill the position of Customer Service Associate. Key responsibilities include providing exceptional service to customers, communicating effectively through various channels, handling inquiries and requests, and maintaining accurate documentation. Key...

  • Customer Service Associate

    5 days ago

    Singapore beBeeCustomerService Full time $2,800 - $4,200

    Customer Service AssociateThe Customer Service Associate is responsible for delivering exceptional customer experiences and ensuring a seamless dining experience. Key responsibilities include:Delivering food and beverages to guests from the kitchen, verifying completeness and accuracy of orders.Computing bills and examining food quality control.Maintaining a...