Customer Service Associate

6 days ago

Singapore Janio Asia Full time

**ABOUT JANIO**

Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core, we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe.

Through Janio, we strive to create a truly integrated network that brings together every key player to become the backbone supporting SEA’s growing e-commerce ecosystem. Looking ahead, our platform would look to incorporate elements of AI and machine learning to provide a suite of smart solutions for real-time tracking, route optimization, warehouse management, and dynamic forecasting to truly become a data-intelligent platform.

**THE CHALLENGE**

Gearing up for the next growth stage, Janio is looking for a Customer Service Associate to join our Operations team. As a Customer Service Associate, you will be responsible for attending to customer inquiries at the warehouse and ensuring that customers are satisfied with our service.

**THE ROLE**

The Customer Service Associate will handle the overall customer service issues and some administrative duties of the warehouse. This includes managing customer queries and escalating complaints across to management and other stakeholders. The role will also be assisting with administrative duties like handling unplanned returns and parcels, processing orders, and facilitating the cash-on-delivery process.
- Maintain a positive and professional attitude towards customers
- Responding promptly to customer inquiries
- Communicating with customers and relevant stakeholders through the appropriate channels
- Resolving and acknowledging customer complaints
- Knowing the logistic process and how the warehouse works to answer inquiries
- Providing feedback on the efficiency of the customer service process
- Ensuring customer satisfaction and provide professional customer support
- Carry out administrative duties and other tasks assigned by the company

**THE REQUIREMENTS**
- Minimum 1-year working experience in customer service, entry-level/fresh grads are welcome to apply
- Logistics experience is preferred but not compulsory
- Fluency in written and verbal English is a must; fluency in Mandarin will be advantageous as this role requires dealing with Chinese customers
- Communication skills to liaise with relevant stakeholders
- Working knowledge of Microsoft Office, Word, and Excel
- Able to work shift hours and a 5.5-day work week (Half-day on Saturdays)

**Job Types**: Full-time, Permanent

**Salary**: $1,500.00 - $2,300.00 per month

**Benefits**:

- Health insurance

Supplemental Pay:

- Performance bonus

COVID-19 considerations:
All employees and customers are required to wear their masks at all times, sanitize their hands regularly, and keep a 1-meter safe distance from each other.

**Experience**:

- Customer service: 1 year (preferred)

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