Concierge

2 weeks ago


Singapore ORCHARD TURN DEVELOPMENTS PTE. LTD. Full time
Roles & Responsibilities

Responsibility

  • Be mall ambassadors by providing exemplary customer service at all service touchpoints such as Concierge counters, ION Suite, Call Centre/Customer Care etc.
  • Attend to shoppers/tenants' queries with in-depth mall and promotional knowledge, including ION Orchard's customer loyalty program
  • Administration of partner promotions and reward redemption both at Concierge counters and in-store, for ION Orchard's customer loyalty program
  • Ensure all enquiries and/or feedback/complaints are addressed with the shoppers/tenants within stipulated guidelines and service levels
  • Responsible for managing all verbal and/or written enquiries received from all shoppers/tenants facing touchpoints when assigned with Call Centre and/or Customer Care deployment(s)
  • Responsible for general administration duties such as inventory management, reporting etc.
  • Undertake ad-hoc projects and responsibilities that may be assigned from time to time

Qualifications/Requirements

  • Minimum 1 year of working experience
  • Relevant experience in a retail or hospitality environment will be an added advantage
  • Ability to converse fluently in English. Other language skills will be a plus factor
  • Pleasant personality with genuine aptitude for service-related work
  • Willing to work on weekends, public holidays and shifts
Tell employers what skills you have

Lifestyle
Microsoft Office
Concierge Services
Interpersonal Skills
Customer Loyalty
Customer Care
Approachable
Team Player
Customer Service
Hospitality
Brand Awareness

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