Hospitality Professional

5 days ago

Singapore beBeeService Full time $3,000 - $4,500

As a seasoned hospitality professional, you will be responsible for delivering exceptional guest experiences through personalized service and attention to detail.

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Key Responsibilities:
  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Ensure that any outstanding requests from the previous day receive priority and are resolved.
  • Monitor inventory and order general office supplies.
  • Notify Loss Prevention/Security of any guest reports of theft.

Collaboration and Development:

  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Quality and Safety:

  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.

Essential Skills and Qualifications:

  • Fire Safety
  • Coaching
  • Concierge Services
  • Housekeeping
  • Inventory
  • Hospitality Industry
  • Counseling
  • Transportation
  • Team Player
  • Customer Service
  • Scheduling
  • Safety Training
  • Hospitality
  • Customer Service Experience

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