Hospitality Professional
2 weeks ago
Job Summary:
We are seeking a skilled Hospitality Professional to join our team. As a Reservations Executive, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.
Your primary objective will be to ensure that all correspondence is replied within 24 hours. You will identify guest reservation needs and determine the appropriate room type, verifying availability and rates in real-time.
You will explain guarantee, special rate, and cancellation policies to callers, accommodate and document special requests, and answer questions about property facilities/services and room accommodations.
To succeed in this role, you must possess excellent communication skills, both written and verbal, and be proficient in using technology to manage reservations and data entry.
Key Requirements- A minimum of 1 year experience in a similar role
- Fluency in English, with strong written and spoken communication skills
- Excellent telephone and email etiquette
Benefits
- Discounts on food and beverage at Marriott hotels worldwide
- Access to the Global Learning + Development tool for personalized learning experiences
- Comprehensive health insurance plan with Raffles Insurance
- 20% off food and beverage at Garcha Group restaurants and bars and all Marriott hotels
Why Choose This Role?
This is an exciting opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. As a Reservations Executive, you will have the chance to develop your skills and knowledge in hospitality, while working closely with a talented team of professionals.
If you are passionate about delivering exceptional customer service and have a keen eye for detail, we would love to hear from you
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