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Customer Satisfaction Specialist
2 weeks ago
Our organization is seeking a highly skilled Customer Excellence Manager to join our team. In this role, you will be responsible for driving customer satisfaction and improving internal processes.
Your Key Responsibilities:
- Create customer surveys to identify and address any issues customers may face.
- Develop supplier surveys to understand their concerns and devise strategies for improvement.
- Design internal surveys to facilitate better communication between branch and head office staff.
- Track orders with raised queries and ensure timely responses.
- Schedule quarterly visits by branch managers to major customers.
- Collaborate with the quality department to implement quality checks at the stockroom before dispatching goods.
- Provide training to customer service representatives in the order management team.
- Establish regular calls with key customers and monitor churn and repeat purchase rates.
Required Qualifications and Skills:
A Bachelor's degree in business administration or a related field.
Prior experience in customer experience, customer success, or a similar role.
Strong interpersonal and communication skills to engage effectively with customers and internal teams.
Excellent analytical skills, problem-solving abilities, and a customer-first mindset.
If you have a passion for enhancing customer experiences and possess the required skills, we welcome you to apply for this exciting opportunity.
