Enhancing Customer Satisfaction as a Customer Experience Specialist

6 days ago


Singapore beBeeCustomer Full time $4,000 - $6,000

Customer Experience Specialist

This role plays a vital part in delivering exceptional service to our clients. The successful candidate will have a proven track record of enhancing customer satisfaction and driving business growth.

  • Monitor and evaluate employee behavior and customer service performance ensuring compliance with policies and laws.
  • Provide constructive feedback and recommendations to address skills gaps and behavioral opportunities.
  • Implement processes to analyze internal and external quality reports, identifying areas for improvement.
  • Collaborate with the call quality team to streamline QA processes and implement process standards.
  • Develop evaluation programs to drive business results.

The ideal candidate will be highly organized, possess excellent communication and interpersonal skills, and be able to work effectively in a fast-paced environment.

Key Qualifications:

  • Proven experience in customer experience or related field.
  • Excellent analytical and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Strong communication and interpersonal skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.


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