Chief Customer Satisfaction Officer

1 week ago

Singapore beBeeCustomerExperience Full time $80,000 - $120,000

**Job Title:** Aftersales Customer Experience Leader

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As a seasoned professional in customer experience, you will oversee the day-to-day aftersales customer service operations, providing expert guidance and support to ensure high levels of customer satisfaction.

In this role, you will work closely with the Service Manager to identify areas for improvement and implement solutions to drive business growth.

With your expertise in customer service principles and quality assurance methodologies, you will develop and enforce policies and standards that exceed customer expectations.

Key Responsibilities:

  • Oversee day-to-day aftersales customer service operations
  • Provide expert guidance and support to customer service team
  • Work closely with Service Manager to identify areas for improvement
  • Implement solutions to drive business growth
  • Develop and enforce policies and standards that exceed customer expectations

**About the Role:** This is an exciting opportunity to make a real impact on our customers' experiences. As a leader in aftersales customer experience, you will have the chance to develop and implement strategies that drive customer satisfaction and loyalty.

**What You Will Need:**

To be successful in this role, you will need:

  • Proven expertise in customer service principles and quality assurance methodologies
  • Strong leadership and management skills
  • Ability to analyze complex problems and develop effective solutions
  • Excellent communication and interpersonal skills

**Benefits:**

This role offers a competitive salary and benefits package, including:

  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • A comprehensive benefits package

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