Drive Customer Satisfaction

2 days ago


Singapore beBeeCustomer Full time $48,000 - $72,000
Job Opportunity:

Oversee Daily Customer Service Operations

As a customer service professional, you will be responsible for overseeing daily aftersales customer service operations. This involves ensuring compliance, service excellence, and staff performance management. You will support customer satisfaction initiatives, manage and resolve customer complaints, and analyse customer service data to identify root causes and implement improvement measures.

Key Responsibilities:
  • Ensure daily aftersales customer service operations are compliant with standards.
  • Support customer satisfaction initiatives, including surveys and feedback review.
  • Manage and resolve customer complaints promptly.
  • Analyse customer service data to identify areas for improvement.

Requirements:
  • Minimum 2 years of experience in a supervisory role.
  • Prior experience in the automotive industry is preferred.

Why This Role Matters:
This role plays a crucial part in ensuring excellent customer experiences, driving business growth, and maintaining our company's reputation. If you have a passion for delivering exceptional customer service and leading teams, this could be the perfect opportunity for you.

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