Visionary Leader: Drive Customer Satisfaction

2 days ago

Singapore beBeeCustomer Full time $90,000 - $120,000

Transform Your Career with a Rewarding Leadership Role

We are seeking a seasoned professional to drive positive change in our contact center operations. The ideal candidate will possess excellent leadership skills, a strong understanding of customer satisfaction metrics, and the ability to motivate teams towards higher performance.

To succeed in this role, you will need to:

  • Develop and implement strategies to improve service level agreements, productivity, and customer satisfaction.
  • Work closely with direct reports to set and achieve metric-based goals, driving continuous improvement and excellence.
  • Maintain ultimate responsibility for team structure, recruiting, onboarding, and training, ensuring seamless succession planning and talent development.
  • Identify opportunities for product improvements that support the team's strategy and customer needs, advocating for enhancements that drive business growth.
  • Navigate the ever-changing landscape of the business by communicating and managing change effectively.

Requirements:

  • Bachelor's degree or equivalent in any field.
  • A minimum of 5 years of working experience in a related field.
  • Excellent understanding of contact center operations, customer satisfaction metrics, and quality programs.
  • Strong organizational and time management skills, with effective facilitation skills in client and staff meetings.
  • Excellent verbal and written communication skills in English and the language of the supporting market.

About Us:

We provide transformative digital CX solutions, empowering world-leading brands to acquire new customers, build loyalty, and protect their online communities. Our global footprint and expertise make us a trusted partner for high-growth companies looking to tap into emerging markets.

We pride ourselves on discovering and employing top professionals who share our commitment to excellence and customer-centricity. Join us in transforming the outsourced CX industry and uncover new opportunities for growth and success.

Senior-level position

Full-time employment

Customer Service role

Outsourcing and Offshoring Consulting sector

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