Loyalty Experience Manager

1 week ago


Singapur, Singapore Sephora Full time

About Sephora

Sephora is a leading beauty retailer that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

The Opportunity

We are seeking a talented individual to join our team as a Loyalty Experience Manager. In this role, you will be responsible for developing and delivering impactful loyalty program propositions and strategies that engage, reward, tier-up, and retain our members.

Key Responsibilities

  • Advocate for best-in-class loyalty experience and develop a deep level of subject matter expertise in the Beauty Pass program.
  • Grow the programs active membership base, awareness, and satisfaction in the region (SEA, ANZ).
  • Protect and grow the Black Tier and Gold Tier base by developing and delivering impactful loyalty program propositions and strategies.
  • Innovate new ways to elevate the program and test new ideas through launching pilots in country, developing success metrics, and gathering key learnings.
  • Project manage and collaborate with cross-functional teams locally and regionally to bring ideas to life across all Sephora marketing levers and touchpoints.
  • Provide guidance to country teams with the tools, expertise, framework, and operating guidelines necessary to deliver a consistent, elevated loyalty experience across the region.
  • Be involved in the enhancement and evolution of the loyalty platform with the IT team.

Requirements

  • Possess 5+ years of working experience in Loyalty/Customer Marketing/Customer Experience/CRM, preferably in a retail and eCommerce environment.
  • Technically-savvy with SQL proficiency, data analysis, digital marketing technologies, and the loyalty ecosystem.
  • Self-starter, hands-on, steadfast in driving and creating processes, and possess a willingness to approach projects with a can-do attitude.
  • Ability to organise and manage multiple detail-oriented projects and to meet deadlines.
  • Possess strong analytical and problem-solving mindset, excellent people and presentation skills, and a solid understanding of consumer loyalty behaviour.
  • Prior experience working in a regional capacity, within a highly matrixed organisation is preferred.

What We Offer

  • The people. You will be surrounded by some of the most talented leaders and teams people you can be proud to work with.
  • The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
  • The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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