Loyalty Program Manager
2 months ago
About the Role:
We are seeking a highly motivated and experienced Assistant Manager, Loyalty to join our team. As a key member of our loyalty program, you will be responsible for developing and implementing strategies to drive customer retention, engagement, and satisfaction.
Key Responsibilities:
- Advocate for best-in-class loyalty experience and develop a deep level of subject matter expertise in the Beauty Pass program.
- Grow the program's active membership base, awareness, and satisfaction in the region (SEA, ANZ).
- Protect and grow the Black Tier and Gold Tier base by developing and delivering impactful loyalty program propositions and strategies.
- Innovate new ways to elevate the program and test new ideas through launching pilots in country.
- Project manage and collaborate with cross-functional teams to bring ideas to life across all Sephora marketing levers and touchpoints.
- Provide guidance to country teams with the tools, expertise, and framework necessary to deliver a consistent, elevated loyalty experience.
- Be involved in the enhancement and evolution of the loyalty platform with the IT team.
Requirements:
- Possess 5+ years of working experience in Loyalty/Customer Marketing/Customer Experience/CRM, preferably in a retail and eCommerce environment.
- Technically-savvy with SQL proficiency, data analysis, digital marketing technologies, and the loyalty ecosystem.
- Self-starter, hands-on, and steadfast in driving and creating processes.
- Ability to organise and manage multiple detail-oriented projects and to meet deadlines.
- Prior experience working in a regional capacity, within a highly matrixed organisation is preferred.
About Sephora:
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
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