Assistant Manager, Loyalty Program
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Assistant Manager, Loyalty to join our team in Southeast Asia and Australia. As a key member of our loyalty team, you will be responsible for developing and executing strategies to drive customer loyalty and retention across the region.
Key Responsibilities
- Develop and implement loyalty program propositions and strategies to engage, reward, and retain customers.
- Collaborate with cross-functional teams to bring ideas to life across all Sephora marketing levers and touchpoints.
- Provide guidance and support to country teams to deliver a consistent and elevated loyalty experience.
- Work closely with the IT team to enhance and evolve the loyalty platform.
Requirements
- 5+ years of experience in loyalty/customer marketing/customer experience/CRM, preferably in a retail and eCommerce environment.
- Strong analytical and problem-solving skills, with excellent people and presentation skills.
- Ability to organize and manage multiple detail-oriented projects and meet deadlines.
- Prior experience working in a regional capacity, within a highly matrixed organization is preferred.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
About Sephora
Sephora is a leading beauty retailer that is part of the LVMH group. We are committed to inspiring our customers, empowering our teams, and helping them become the best versions of themselves. We create an environment where people are valued and differences are celebrated.
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