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Loyalty Experience Manager

2 months ago


Singapur, Singapore Sephora Full time

About the Role:

We are seeking a highly skilled and experienced professional to join our team as a Loyalty Experience Manager. In this role, you will be responsible for developing and implementing loyalty programs that drive customer retention and engagement.

Key Responsibilities:

  • Develop and execute loyalty strategies that align with business objectives and drive customer loyalty.
  • Collaborate with cross-functional teams to design and implement loyalty programs that meet customer needs and drive business results.
  • Monitor and analyze customer data to inform loyalty program development and optimization.
  • Provide guidance and support to country teams on loyalty program implementation and execution.
  • Stay up-to-date with industry trends and best practices in loyalty marketing.

Requirements:

  • 5+ years of experience in loyalty marketing, customer retention, or a related field.
  • Proven track record of developing and executing successful loyalty programs that drive customer retention and engagement.
  • Strong analytical and problem-solving skills, with ability to interpret customer data and inform loyalty program development.
  • Excellent communication and collaboration skills, with ability to work effectively with cross-functional teams.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • A competitive salary and benefits package.
  • The opportunity to work with a leading beauty retailer and contribute to the development of innovative loyalty programs.

About Sephora:

Sephora is a leading beauty retailer that is committed to inspiring and empowering our customers to become the best versions of themselves. We are a global company with a presence in over 35 markets and 3,000 stores worldwide.

Equal Opportunity Employer:

Sephora is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.