Digital Loyalty Experience Manager

4 weeks ago


Singapur, Singapore Singapore Airlines Full time

Product Visionary for KrisFlyer

Singapore Airlines is seeking a skilled Product Owner to lead the development of our KrisFlyer Programme, driving digital innovation and customer experience excellence.

Key Responsibilities

  • Collaborate with stakeholders to design and deliver best-in-class digital experiences for KrisFlyer members.
  • Lead a team of developers to define product vision, manage roadmap, and prioritize features that enhance customer experience.
  • Work with business users to identify and drive development of features that improve member acquisition, activation, and retention.
  • Optimize digital channels through data-driven testing and iterative improvement.
  • Monitor key statistics and generate management reports to inform product decisions.
  • Advocate for the product and share knowledge internally and externally.

Requirements

  • Bachelor's degree in IT, Engineering, Business, or Business Analytics.
  • Good IT skills and understanding of loyalty programmes and e-commerce trends.
  • Experience in digital development and innovation is an advantage.
  • Strong analytical and problem-solving skills, with excellent interpersonal and project management skills.


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