Loyalty Program Assistant Manager

7 days ago

Singapur, Singapore Sephora Full time

At Sephora, we inspire our clientele, empower our teams, and assist them in becoming their best selves. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Each day, our teams globally bring to life our mission: to broaden the perception of beauty by empowering the ExtraOrdinary within each of us.

Our shared vision:

The role:

Key Responsibilities:

Advocate for an exceptional loyalty experience, developing extensive expertise in the Beauty Pass program, while expanding the program's active membership, awareness, and satisfaction across the region (SEA, ANZ). Safeguard and enhance the Black Tier and Gold Tier membership base by crafting and executing impactful loyalty program strategies that engage, reward, elevate, and retain our members. Innovate new methods to enhance the program and pilot new ideas within the country, establishing success metrics and gathering essential insights for broader implementation across the region. Oversee project management and collaborate with cross-functional teams locally and regionally (e.g., CRM, analytics, marketing, brand partners, merchandising, supply chain, retail operations, ecommerce, data, tech, and country teams) to realize your concepts across all Sephora marketing channels and touchpoints aligned with loyalty objectives and business goals. Provide guidance to country teams with the necessary tools, expertise, frameworks, and operational guidelines to ensure a consistent and elevated loyalty experience throughout the region. This includes conducting regular reviews with country teams to monitor loyalty goals. Participate in the enhancement and evolution of the loyalty platform alongside the IT team.

We are eager to connect with candidates who possess ...

A passion for customer loyalty, retention, engagement, and satisfaction. Over 5 years of experience in Loyalty/Customer Marketing/Customer Experience/CRM, ideally within a retail and eCommerce context. Technical proficiency with SQL, data analysis, digital marketing technologies, and the loyalty ecosystem. A self-starter mentality, hands-on approach, and a steadfast commitment to driving and establishing processes, along with a proactive attitude towards projects. The ability to organize and manage multiple detail-oriented projects while meeting deadlines. Strong analytical and problem-solving skills, excellent interpersonal and presentation abilities, and a solid understanding of consumer loyalty behavior. Prior experience in a regional role within a highly matrixed organization is preferred.

While at Sephora, you will enjoy...

The people. You will work alongside some of the most talented leaders and teams that you can take pride in collaborating with. The learning. We are committed to training and developing our teams, and you will continue to evolve and enhance your skills through personalized career plans. The culture. As a leading beauty retailer within the LVMH family, our reach is extensive, and our impact is global. Innovation is in our DNA, and at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, as we embrace a disruptive spirit. You can learn and evolve, as we empower you to be your best. You can be yourself, as your individuality sets us apart. This is the future of beauty. Reimagine your future at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

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