Senior Application Support Team Lead
4 days ago
We are seeking a highly skilled Senior Application Support Team Lead to join our team at ScienTec Consulting Pte Ltd. This is a unique opportunity for an experienced software professional to take on a leadership role and lead a team of engineers in providing world-class application support.
Salary PackageThe salary package for this position includes up to $5,800 per month, plus additional benefits such as AWS and VB (~2 months bonus). The company offers a dynamic working environment with opportunities for growth and development.
Job DescriptionAs a Senior Application Support Team Lead, you will be responsible for leading a team of engineers in supporting custom software applications. Your primary goal will be to ensure that the team provides high-quality support to end-users, resolves critical issues efficiently, and maintains good relationships with stakeholders.
You will be responsible for:
- Leading and running the 24/7 application support team for applications and systems
- Ensuring team members are providing necessary help to the end-users and training them on application logic/usage, interfaces, and features
- Solving critical issues of the application and system, guiding and mentoring team members
- Ownership of all issues raised, through to closure within defined SLA
- Building and maintaining good rapport between stakeholders, handling escalations, and managing client expectations
To be successful in this role, you will need to have:
- Diploma or Bachelor's Degree in Computer Science or related field
- Minimum 3 years relevant working experience as a Software Developer/Senior Application Support Engineer/Team Lead
- Strong analysis, research, investigation, and evaluation skills, with a structured approach to problem-solving
- Understanding of IT industry working practices/methodologies, ITIL certification is highly advantageous
As a member of our team, you can expect:
- A competitive salary package
- Opportunities for growth and development in a dynamic working environment
- Collaborative team culture with a focus on delivering exceptional results
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