IT Support Team Lead

3 days ago


Singapore CHEMCORE CONSULTANTS PRIVATE LIMITED Full time
Job Overview

CHEMCORE CONSULTANTS PRIVATE LIMITED is seeking a highly skilled IT Support Team Lead to manage and lead their internal IT team in Singapore.

This role involves overseeing daily IT operations, ensuring end-user service is timely and accurate, managing user access, endpoint maintenance, and contributing to the overall improvement of our IT stack.

About the Role

The IT Support Team Lead will be responsible for:

  • Project managing system development from business requirements to implementation
  • Able to collect user requirements and perform business analysis
  • Documenting business requirements for overseas development teams for applications development
  • Conducting user training on new business systems for users
  • Managing user acceptance testing
  • Leading the internal IT support team in day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, and contributing to the overall improvement of our IT stack
  • Providing end-user support to executive staff and advising regarding standard office applications and best practices as it evolves with company needs
  • Ensuring licensing management
  • Supporting onboarding/off-boarding employees on corporate systems
Requirements

To be successful in this role, you will need:

  • Degree in Computer Science or related courses
  • At least 3 years of IT project experience
  • Experience in application development and support
  • Required knowledge includes Java, servlet, JSP, Freemarker, Spring, Hibernate, JPA
  • Skilled in HTML, JavaScript, Vue, React, and other frameworks
  • Experienced in Oracle, MySQL, SQL Server; and able to write SQL statements
  • Knowledge in FIORI and ABAP will be an advantage
  • Proven work experience as End User Services Manager
  • Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager
  • Exceptional customer service skills with a problem-solving attitude
  • Task-oriented and organized, experience managing a ticket queue and ability to prioritize
  • Team management skills, team player, can collaborate in a productive fashion
  • Able to troubleshoot a large variety of technical issues
  • Experience in remote support
  • Desktop Support: Windows 10 and Mac 10.13+
  • Hands-on experience with help desk and remote-control software
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Ability to work under pressure
  • Good attitude and willingness to learn
  • Able to work with colleagues from different countries
  • Customer-service oriented
Salary Information

The estimated salary range for this position is $120,000 - $180,000 per annum, depending on experience and qualifications.



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