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Social Communications and Escalation Expert
1 week ago
This role involves managing critical social alerts and escalations, working closely with various teams to craft effective external communications and resolve issues efficiently. The successful candidate will also triage and handle a wide range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints, and executive concerns. Additionally, they will contribute valuable insights to weekly internal reports as a subject matter expert on YouTube, Creator, and Industry social media conversations.
About Our Team
We are a dynamic and proactive team that provides seamless support to our content creators, advertisers, and viewers around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users' voices to help shape product solutions.
