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Social Communications and Escalations Manager

2 weeks ago

Singapore Google Full time
Job Description

You will manage critical social alerts and escalations, working closely with PR, Trust & Safety, Product, and Engineering teams to craft external communications and resolve issues.

Key Responsibilities include:
  • Triage and handle a wide range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints, and executive concerns.
  • Drive continuous improvement by identifying opportunities for enhancing the user experience, external communications, and internal escalation protocols.
  • Be a subject matter expert on YouTube, Creator, and Industry social media conversations, contributing valuable insights to weekly internal reports.

About Google
At Google, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories.

We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process.

Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world.

Our team is dedicated to providing seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world.