Social Media Escalations Director

2 days ago


Singapore Google Full time
Responsibilities

You will be responsible for:
  • Managing critical social alerts and escalations, working closely with Public Relations, Trust & Safety, Product, and Engineering teams.
  • Triage and handle a wide range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints, and executive concerns.
  • Driving continuous improvement by identifying opportunities for enhancing the user experience, external communications, and internal escalation protocols.

Requirements

To succeed in this role, you will need:
  • A Bachelor's degree or equivalent practical experience.
  • 2 years of experience in journalism, public relations, internal or executive communications, or a related field.
  • Ability to communicate in English and Korean fluently.
  • Experience managing external communications on social media; strong editorial point of view for the YouTube brand voice and tone.


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