Social Media Escalations Director
2 days ago
You will be responsible for:
- Managing critical social alerts and escalations, working closely with Public Relations, Trust & Safety, Product, and Engineering teams.
- Triage and handle a wide range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints, and executive concerns.
- Driving continuous improvement by identifying opportunities for enhancing the user experience, external communications, and internal escalation protocols.
Requirements
To succeed in this role, you will need:
- A Bachelor's degree or equivalent practical experience.
- 2 years of experience in journalism, public relations, internal or executive communications, or a related field.
- Ability to communicate in English and Korean fluently.
- Experience managing external communications on social media; strong editorial point of view for the YouTube brand voice and tone.
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