Social Communications and Escalations Manager, YouTube Operations

Job DescriptionWe are seeking a highly skilled Social Communications and Escalations Manager, experienced in managing social media escalations and external communications for our YouTube platform. As a member of our team, you will be responsible for analyzing top issues facing our users and content creators, working with cross-functional teams to resolve...

About the JobAs a member of our YouTube Support team, you'll analyze top issues facing our users and content creators, work with cross-functional teams to resolve them, and help manage support operations.Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to...

ResponsibilitiesYou will be responsible for:Managing critical social alerts and escalations, working closely with Public Relations, Trust & Safety, Product, and Engineering teams.Triage and handle a wide range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints, and executive...

The Ideal CandidateWe are looking for a highly skilled Digital Communications Manager who has experience managing external communications on social media and excels at copywriting and driving resolution under timely, strict deadlines. You should have a strong editorial point of view for the YouTube brand voice and tone, as well as expertise in Social...

About UsWe are a fast-paced, dynamic team that provides seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users' voices to help shape product solutions. We work together to give...

Key ResponsibilitiesManage critical social alerts and escalations by working closely with cross-functional teams to craft external communications and resolve issues.Triage and handle a wide range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints, and executive concerns.Drive...

Roles & ResponsibilitiesAbout the role:YouTube has seen tremendous growth in Singapore. Millions of Singaporean users use YouTube to enjoy a diverse range of content produced by a dynamic and vibrant creator and partner ecosystem.In Singapore, we recently launched YouTube Shorts to usher YouTube in its next phase of growth, a big bet in a nascent yet rapidly...

RequirementsTo succeed in this role, you'll need:Bachelor's degree or equivalent practical experience2 years of experience in journalism, public relations, internal or executive communications, or a related fieldAbility to communicate in English fluently to engage with local stakeholders and market escalationsPrior experience managing external communications...

About the RoleWe're seeking a highly skilled You Tube Escalations Manager to join our dynamic team. As a key member, you'll be responsible for managing critical social alerts and escalations, working closely with cross-functional teams to craft external communications and resolve issues.This is an exceptional opportunity to drive continuous improvement by...

Roles & ResponsibilitiesProduct areaAt YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the...

Roles & ResponsibilitiesProduct areaAt YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the...

Roles & ResponsibilitiesProduct areaGoogle Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity...

Roles & ResponsibilitiesEvery day, people come to Meta's family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta's Global Operations team exists to help them.Within Global Response Operations, our Community, Regulatory, & Legal Specialized...

Roles & ResponsibilitiesJob descriptionAs a member of Google's Government Affairs and Public Policy team, you'll be part of a diverse global government affairs team, working across regions, product areas, and functions. You'll combine creativity and intellectual excellence with the organizational skills to manage various campaigns, projects and initiatives....

Roles & ResponsibilitiesJob descriptionAs a member of Google’s Government Affairs and Public Policy team, you'll be part of a diverse global government affairs team, working across regions, product areas, and functions. You’ll combine creativity and intellectual excellence with the organizational skills to manage various campaigns, projects and...

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Roles & ResponsibilitiesRoles & Responsibilities:Film and create video content including camera appearances for organisation's social media accounts (YouTube and TikTok) Capable of creating scripts, brief and to manage third-party video content creators (if applicable) Ideate content to populate social media calendar (video content only) Report and...

Roles & ResponsibilitiesIndustry: HealthcarePermanent roleConducive Working EnvironmentResponsibilities:Develop and manage channel-specific campaigns and content for social media platforms such as Linkedin, Instagram, Facebook, Youtube and TikTok Increase engagement through high-quality social media content Manage the social media calendar, schedule posts...

Roles & ResponsibilitiesAbout UsNTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among...

Roles & ResponsibilitiesIGG is a renowned mobile game developer and publisher dedicated to bringing amazing games to gamers all over the world. Since 2006, we have created a plethora of original games for mobile, web, and PC, and are proudly serving players in over 200 countries.We are currently on the lookout for a Social Media Assistant to join usJob...