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YouTube Operations Specialist

2 weeks ago

Singapore Google Full time
Key Responsibilities
  • Manage critical social alerts and escalations by working closely with cross-functional teams to craft external communications and resolve issues.
  • Triage and handle a wide range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints, and executive concerns.
  • Drive continuous improvement by identifying opportunities for enhancing the user experience, external communications, and internal escalation protocols.