Social Media Crisis Expert

5 days ago


Singapore Google Full time
Key Responsibilities

The successful candidate will have:

  • Triage and handle a wide range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints, and executive concerns.
  • Be a subject matter expert on You Tube, Creator, and Industry social media conversations, contributing valuable insights to weekly internal reports.
  • Participate in an on-call weekend rotation, independently operating as an Incident Manager during select weekends and holidays (up to ~10 weekends per year) to manage P0 incidents and send Exec social alerts.

This role requires strong analytical skills, excellent communication and collaboration abilities, and the ability to work effectively in a fast-paced environment.



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