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Clinical Operations Manager

2 months ago

Singapore ALLIANCE HEALTHCARE GROUP LIMITED Full time
{"title": "Clinical Operations Manager", "content": "About the Opportunity

We are seeking a highly skilled Clinical Operations Manager to join our team at Alliance Healthcare Group Limited. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our clinics, including rostering, data management, and staff supervision.

Key Responsibilities:

  • Oversee and manage assigned zone clinics to ensure optimal performance.
  • Support business development initiatives and programs, and contribute to the development of new services.
  • Collaborate with HR and Accounts teams to address staffing requirements, employee feedback, and finance-related queries.
  • Stay up-to-date with MOH regulations and ensure new policies align with clinic practices and workflow.
  • Model high customer service standards, resolve escalated patient feedback, and serve as a trusted partner for clinics.
  • Manage employee relationships, including training, appraisals, counseling, coaching, and grievance management.
  • Operate and manage the clinic management system, including standardizing procedures and developing user manuals.
  • Conduct monthly inventory checks and ensure clinics meet revenue targets.
  • Participate in healthcare projects as directed by the Clinic Operations Manager.

Requirements:

  • Minimum NITEC/Higher Nitec/GCE 'N' or 'O' level, with at least 5 years' experience in managing outpatient clinic operations.
  • Advanced knowledge of relevant government and insurance schemes and subsidies.
  • Advanced knowledge of MOH regulatory requirements for GP clinics, insurance providers, and processes.
  • Familiarity with operating Clinic Management Systems.
  • Strong interpersonal, communication, and problem-solving skills.
  • Proven ability to lead a team, work flexibly, and deliver high-quality customer-focused service.
  • Computer literacy.
  • Ability to work office hours and commit to shift work as required.
", "lang_code": "en-US"}