Clinic manager
1 month ago
Job Summary As the Clinic Manager of Sin Kang TCM Clinic, you play a vital function as the connection between Sin Kang and our customers. You will oversee the daily operations of the clinic, including the management of manpower, logistics, revenue, customer service delivery, administrative excellence, and clinical training for clinic staff. A core member of the Clinical Team, reporting to the Operations Manager of Sin Kang, you will be required to collaborate with various internal stakeholders to ensure that Sin Kang’s business and products are accurately represented in the market. What you will get in return In return, you get to enjoy the excitement of working in a growing & dynamic local TCM culture. This will be a fulfilling role for you to take ownership of your own clinic operations, revenue, business development, and marketing campaigns. Key Responsibilities Clinic Operations Responsible for daily operations of these service points, including front counter services, administrative, and operational matters, and partnering with all clinic staff, TCM Physicians, and backend operation team to solve system and process issues. Responsible for daily clinical meetings with all staff before any clinic operations. Provide essential support to all levels in the Clinic when required, ensuring good workplace behavior, identifying issues, and using resources to resolve them. Supervise and manage the clinic’s appointment calendar. Establish and administer clinic-specific policies and oversee system standard work. Maintain consistent SOP protocols for various tasks such as patient registration, queue management, medication dispensing, invoicing, payment collection, claim submission, drug inventory management, and general cleanliness. Manage the financial and administrative aspects of the clinic, including clinic facilities, equipment, medical supplies, and resources in relation to cost management, organizing files and information, as well as maintaining accurate records of petty cash and billings. Responsible for inventory management, evaluating stock levels of supplies, and overseeing repair or replacement of equipment and supplies. Provide innovative solutions to address all clinic operational shortcomings and escalate workflow to the Operations Manager when required. Build relationships with all stakeholders, engendering trust, confidence, loyalty, awareness, and mutual benefits. Revenue, Finance and Corporate Governance Responsible for achieving the weekly and monthly sales revenue and financial targets for the clinical services assigned and developing and carrying out business plans in conjunction with the Operations Manager and heads of departments/divisions to ensure that revenue goals are reached. Scope of business management includes the clinic’s annual financial budgeting and regular reviews with all heads of departments/divisions, TCM Physicians, and development of new treatment services. Devise, implement, and report all monthly clinic and staff’s sales revenue performance indicators and goals. Support and implement all business development and marketing campaigns planned for the Clinic. Ensure compliance with guidelines set by the Ministry of Health (MOH) and Traditional Chinese Medicine Practitioners Board (TCMPB). Implement clinical administrative policies and initiate actions to enhance patient care programmes. Service Excellence Management Collaborate with other department teams to ensure a positive experience for patients along the continuum of care. Provide quality service to patients, including but not limited to answering queries and following up over phone calls. Achieve customer satisfaction targets in partnership with the Operations Manager. Devise innovative ways to continually improve clinic service levels and ensure great hospitality and total customer satisfaction. Communicate and resolve all patient queries and complaints in a professional manner and establish strong customer relationships with all patients/customers. Guide and support participation in patient care delivery regularly. Execute clinical administrative policies and initiate action to enhance patient care programmes. People and Resource Management Understand future staffing requirements and create, execute, and support clinical staff recruitment and retention strategies with the Operations Manager and HR Manager. Identify position-specific job responsibilities and core competencies to create clear job descriptions. Manage a team of TCM Physicians, patient relations officers, and therapists, providing customer services in service points, ensuring smooth and efficient clinical operations, and conducting appraisals for these staff. Ensure that all clinic staff receive appropriate induction, orientation, and training to possess the skills and knowledge to carry out their jobs. Manage and allocate manpower rostering at the clinic. Monitor staff records and time attendance, including leave and sick days. Perform any ad hoc duties as assigned. Requirements This role reports directly to the Operations Manager. Minimum requirement of GCE O Level; Diploma or Degree Holder is a plus. At least 2 – 3 years of relevant work experience, with practical aspects of TCM Clinic/Aesthetics/Spa operations being an added advantage. Knowledge in TCM would be an added advantage. Proven performance with a strong track record in personal and clinic sales will be an added advantage. Proven performance with a strong track record in supervisory experience and ability to lead and manage a team effectively. A team player with the ability to exercise initiative, manage pressure, multi-task, and work independently in a fast-paced TCM, Beauty & Wellness environment. Good communication skills (both verbal and written in English and Mandarin) and excellent interpersonal skills for daily communication with Mandarin-speaking patients and colleagues. Meticulous and analytical, possessing good organizational, resourceful, problem-solving, coordination, and communication skills. Excellent Office 365 skills, such as Spreadsheet, Word, and Power Point. Must be able to work on weekends and public holidays. Work Location: Multiple locations across Singapore Interested candidates, kindly submit your updated resume online. Alternatively, you may call our Human Resource Department at 6884 4772. Attractive remuneration package commensurate with relevant experience. We regret that only shortlisted candidates will be notified. For more information, please visit and follow our Linked In Page here for exciting updates. #J-18808-Ljbffr
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