Assistant Manager, Clinical Operations

19 hours ago


Singapore ST LUKE'S HOSPITAL Full time
Roles & Responsibilities

Responsibilities and Duties:

  • Plan and coordinate the daily operations of the Hospital’s Outpatient Services to ensure efficiency and effective use of resources
  • Collaborate with healthcare professionals to optimize workflows, enhance patient care processes and service quality
  • Prepare and review policies, procedures and work instructions for clinical processes to facilitate patient safety and quality care
  • Utilise IT systems to analyze data, prepare presentation and reports
  • Coordinate internal and external stakeholders to implement new programmes/services
  • Monitor project Key Performance Indicators (KPIs) and ensure timely completion
  • Lead the team of Outpatient Service Associates (OPSAs) to attain service and operational excellence
  • Work with internal and external stakeholders in the area of feedback management
  • Perform any other responsibilities assigned.


Job Requirements:

  • Bachelor’s Degree in business administration, healthcare administration or related field
  • At least 3 years of experience in managing outpatient service operations
  • Proficient in MS office applications (Excel, PowerPoint, Word) and data management
  • Knowledge of clinical systems (SAP, EPIC and Clinic Assist) will be an advantage
  • Possess good knowledge of healthcare financing schemes (e.g., Healthier SG, CHAS, Medisave and /or ILTC subsidies)
  • Pleasant disposition, strong interpersonal and communication (verbal & written) skills
  • Strong planning, organization and coordination skills. Have experience in data analysis
  • A team player who is meticulous, result focused and manages pressure well

Tell employers what skills you have

Operational Excellence
Data Analysis
Clinical Research
Defense
Healthcare
clinical support
Clinical Audit
Data Management
Clinical Operations
Patient Safety
Subsidies
Clinical Trials
Pressure
Written Skills
Teamoriented
Clinical Project
Team Player
Disposition

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