Assistant manager, clinical operations

2 weeks ago


Singapore ST LUKE'S HOSPITAL Full time

Responsibilities and Duties : Plan and coordinate the daily operations of the Hospital’s Outpatient Services to ensure efficiency and effective use of resources. Collaborate with healthcare professionals to optimize workflows, enhance patient care processes, and service quality. Prepare and review policies, procedures, and work instructions for clinical processes to facilitate patient safety and quality care. Utilize IT systems to analyze data, prepare presentations, and reports. Coordinate internal and external stakeholders to implement new programmes/services. Monitor project Key Performance Indicators (KPIs) and ensure timely completion. Lead the team of Outpatient Service Associates (OPSAs) to attain service and operational excellence. Work with internal and external stakeholders in the area of feedback management. Perform any other responsibilities assigned. Job Requirements : Bachelor’s Degree in business administration, healthcare administration, or related field. At least 3 years of experience in managing outpatient service operations. Proficient in MS Office applications (Excel, Power Point, Word) and data management. Knowledge of clinical systems (SAP, EPIC, and Clinic Assist) will be an advantage. Possess good knowledge of healthcare financing schemes (e.g., Healthier SG, CHAS, Medisave, and/or ILTC subsidies). Pleasant disposition with strong interpersonal and communication (verbal & written) skills. Strong planning, organization, and coordination skills; experience in data analysis. A team player who is meticulous, result-focused, and manages pressure well. #J-18808-Ljbffr



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