Airfreight Customer Service Specialist

4 days ago


Singapore RK Recruitment Pte. Ltd. Full time

At RK Recruitment Pte. Ltd., we are seeking a highly skilled Airfreight Customer Service Executive to join our team.

Job Description

We offer a dynamic work environment with opportunities for growth and development. As an Airfreight Customer Service Executive, you will be responsible for assisting customers in daily bookings of cargo sales on our various airline products. This includes booking capacity with airlines and confirming capacity with customers, as well as being familiar with the requirements of our various airline products and advising our customers accordingly.

You will also be responsible for assisting in the administration of cargo bookings, such as loading flight reservations into the system template and ensuring all data is accurately updated. Additionally, you will interface with multiple parties including customers, warehouse, carriers, customs, etc., on shipment requirements.

You will track and monitor shipment status and inform customers accordingly. Maintaining good relationships with customers and handling inquiries in a timely manner are essential responsibilities of this role.

Work closely with the Billing Team to provide accurate data for invoicing. Other duties as assigned.



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