Customer Service Airfreight Officer

2 weeks ago


Singapore NNR GLOBAL LOGISTICS (S) PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Co-ordinating and liaising closely with Customers, Airlines, Cargo Terminal Operators, Departments, Overseas Agents / Offices and Service Providers on Shipments.
  • Action promptly on Customers' shipment arrangements and requirements.
  • Perform checks and monitoring to ensure shipment arrives at its arranged destination(s) within the required timeline(s).
  • Administer Standard Operating Procedures (SOPs) and / or Service Reports according to Customer's shipment processes and requirements.
  • Ensure Customer's shipment handling requirements are kept up to date.
  • Attend to Customers' enquiries on Shipment movements and / or processes.
  • Provide correct and timely updates on the status of Shipment(s) to the Customers.
  • Proactively seek alternative solutions or value-add to processes to enhance and improve the ongoing services for / to the Customers.
  • Work together with Other related Parties (ie, Airlines, Cargo Terminal Operators, Overseas Agents, Service Providers, etc) on resolving problems that may arise during the shipment processes so as to prevent any possible recurrent problem(s).
  • Constantly look into improving the section's operational processes and system through computerisation.

Requirements:

  • GCE 'N' / 'O' Level, NITEC / Higher NITEC / Diploma holders
  • PC literate with good work skills in Word, Excel and Outlook
  • Good communication skills (verbal and written)
  • Customer oriented with positive attitude
  • Ability to work independently and in a team
  • Added advantage would be for those who possess airfreight forwarding experience and are able to start work within short notice
  • Training will be provided on the work processes in the section and department
  • Office location at Changi Airfreight Centre (near Changi beach)
  • Accessible by Bus nos. 9 (from Bedok), 19 (from Tampines), 89 (from Hougang)

Candidates who fit our requirements are invited to email us detailed CVs with recent photographs stating current & expected salaries to: cs-jobs@nnrsin.com.sg

We regret that only shortlisted candidates will be notified

Tell employers what skills you have

Customer Service Skills
prepare shipments
Administration
Attentive
Good Communication Skills
Freight
Computer-savvy
Team Player
Team Work
Shipping

  • Singapore WECRUIT PTE. LTD. Full time

    Roles & ResponsibilitiesRespond to customer inquiries about airfreight services, rates, schedules, and documentation. Work closely with internal teams to ensure timely and efficient shipment processing. Assist customers with bookings, pickups, and tracking their shipments. Address and resolve customer issues professionally. Ensure adherence to airfreight...


  • Singapore Global Airfreight International Pte Ltd Full time

    Job Description:At Global Airfreight International Pte Ltd, we are seeking a skilled Export Operations Officer/ Executive to join our team. In this role, you will be responsible for ensuring the smooth execution of export shipments, including post-sales order fulfillment, customer engagement, and DG enquiries from internal and external stakeholders.Main...


  • Singapore RK Recruitment Pte. Ltd. Full time

    At RK Recruitment Pte. Ltd., we are seeking a highly skilled Airfreight Customer Service Executive to join our team.Job DescriptionWe offer a dynamic work environment with opportunities for growth and development. As an Airfreight Customer Service Executive, you will be responsible for assisting customers in daily bookings of cargo sales on our various...


  • Singapore NNR GLOBAL LOGISTICS (S) PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Co-ordinating and liaising closely with Customers, Airlines, Cargo Terminal Operators, Departments, Overseas Agents / Offices and Service Providers on Shipments. Action promptly on Customers’ shipment arrangements and requirements. Perform checks and monitoring to ensure shipment arrives at its arranged...


  • Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time

    Roles & Responsibilities Fast growing organisation Opportunity to be part of a pioneer teamAbout Our ClientOur client is a fast growing player in the Freight Forwarding industry.Job Description Manage and oversee all aspects of airfreight logistics operations (import and export documentation) Ensure effective communication with clients, vendors, and...


  • Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time

    Roles & ResponsibilitiesFast growing organisation Opportunity to be part of a pioneer teamAbout Our ClientOur client is a fast growing player in the Freight Forwarding industry.Job DescriptionManage and oversee all aspects of airfreight logistics operations (import and export documentation) Ensure effective communication with clients, vendors, and internal...


  • Singapore Gems Recruit Full time

    Airfreight Customer Service Executive You will be part of the co-loading team in charge of providing seamless and customer-focused solutions through our various airline products. Job Responsibilities: Assist customers in daily bookings of cargo sales on our various airline products. Booking of capacity with airlines and confirmation of capacity with...


  • Singapore RK Recruitment Pte. Ltd. Full time

    Job info: Basic + AWS & VB Monday - Friday (Alternate Saturday)9am - 6pm / (9am - 1pm)Location: Changi Airfreight Centre Job Scope: Assist customers in daily bookings of cargo sales on our various airline products. Book capacity with airlines and confirm capacity with customers. Be familiar with the requirements of our various airline products and advise...

  • Airfreight Supervisor

    2 weeks ago


    Singapore WECRUIT PTE. LTD. Full time

    Roles & ResponsibilitiesManage a team of junior airfreight officer & make sure the operation is running smoothly Process daily bookings of cargo sales. Source out cargo space and cost with airlines for Airfreight planning and optimization of loading plan Participate in regular customer meetings to review performance, requirements and processes ...

  • Customer Service

    2 weeks ago


    Singapore RGF TALENT SOLUTIONS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service & Operation ManagerOur Client: Our client is a global freight forwarding company.Customer Service Team Lead to head the customer service and operation team. This role involves managing customer relationships, ensuring the timely and efficient handling of airfreight and oceanfreight shipments from end to...


  • Singapore Global Airfreight International Pte Ltd Full time

    About UsGlobal Airfreight International Pte Ltd is a leading international logistics company providing airfreight, seafreight, road freight trucking, and 3rd party freight solutions to its customers worldwide. We are committed to providing exceptional customer service and building long-term relationships with our clients. As a Logistics Executive, you will...

  • Airfreight Supervisor

    2 weeks ago


    Singapore WECRUIT PTE. LTD. Full time

    Roles & Responsibilities Manage a team of junior airfreight officer & make sure the operation is running smoothly Process daily bookings of cargo sales. Source out cargo space and cost with airlines for Airfreight planning and optimization of loading plan Participate in regular customer meetings to review performance, requirements and processes ...

  • Logistic CS

    6 days ago


    Singapore JAC Recruitment Pte Ltd Full time

    Position Summary We are looking for a dedicated and detail-oriented freight Customer Service Executive to join our dynamic team. The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating and handling airfreight shipments...


  • Singapore SAFRA National Service Association Full time

    Roles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...


  • Singapore RGF TALENT SOLUTIONS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service Specialist / SupervisorOur Client: Our client is a global freight forwarding company.Manage customer inquiries, coordinating and handling airfreight and ocean freight shipments from end to end, and ensuring timely and accurate communication with clients and internal teams.The Responsibilities:Act as the...


  • Singapore SALLING SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesSalling Search is recruiting for an experienced Customer Service Operations (Airfreight) for a reputable and established shipping company in Singapore.ResponsibilitiesServe as the main contact for customer inquiries and shipments, ensuring prompt issue resolution and satisfaction. Manage airfreight and oceanfreight logistics,...


  • Singapore Global Airfreight International Pte Ltd Full time

    Role Overview:At Global Airfreight International Pte Ltd, we are seeking a skilled Export Operations Officer/ Executive to join our team. In this role, you will be responsible for ensuring the smooth execution of export shipments, including post-sales order fulfillment, customer engagement, and DG enquiries from internal and external stakeholders. The...

  • Air Freight Manager

    7 days ago


    Singapore Global Airfreight International Pte Ltd Full time

    Company ProfileGlobal Airfreight International Pte Ltd is a leading international logistics company providing airfreight, seafreight, road freight trucking, and 3rd party freight solutions to its customers worldwide. We are seeking an experienced Logistics Executive to join our team to support our Business Development Manager.Key Job ResponsibilitiesThe...


  • Singapore GLOBAL AIRFREIGHT INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesSpecific Job Role/Scope:• Work together as a team at Import Billing section. Generate invoices, resolving customer questions and liaise with account holders on quotation.• Liaise with Finance department on invoice approval and maintain good communication and teamwork with other departments.• Accountable to Import Team Leader for...


  • Singapore GLOBAL AIRFREIGHT INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesSpecific Job Role/Scope:• Work together as a team at Import Billing section. Generate invoices, resolving customer questions and liaise with account holders on quotation.• Liaise with Finance department on invoice approval and maintain good communication and teamwork with other departments.• Accountable to Import Team Leader for...